News & media

06-08-2021

People profile: Callum Jones

Callum Jones shares his 80:20 career story with us. Learn about his engaging role as a Customer Service Advisor with 80:20 and his desire to maintain good relationships with clients and suppliers.


What does your role involve?

As a customer service advisor my role is to assist the buyers in the processing, placing and expediting of orders ensuring orders reach our clients on time and in good order.

How has your career progressed to where you are now?

My background until this role has been hospitality centred with a focus on hotel management. This has given me excellent customer service and organisational skills which serve me well in my new role. In my day to day work we strongly rely on information sharing and working together to achieve our goals and targets. Thus, being able to communicate effectively with the team and clients in a personable manner and organising my workload and time are vital in my role to ensure that targets and due dates are met.

What has been the highlight of your career so far?

Working with the friendly and supportive team at 80:20 has definitely been a highlight. My role is very engaging and varied which means I am always learning something new.

What is something you are passionate about?

In my work life I am passionate about maintaining good relationships with clients and suppliers and providing excellent and friendly customer service. In my spare time I am a medieval reenactor which allows me to travel all over Scotland and along with my group educate the public by bringing history to life.

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